Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address or phone number (which ever you entered when purchasing your items) in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn and labels still attached
- In the original packaging
Free gifts or promotional items are not returnable
Are there any charges for return?
- There are no charges for returns if the item is being exchanged.
-You will be emailed a shipping label which you will need to print and attach to your parcel.
- There is a charge if the item is being returned for a refund. The shipping cost of £3 will be deducted from your refund amount.
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected and If your return is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.