Returns Portal is not accessible
The Returns Portal is disabled and not accessible at this time.
How do I return?
- Enter your order number and email address or phone number (which ever you entered when purchasing your items) in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn and labels still attached
- In the original packaging
Free gifts or promotional items are not returnable
Are there any charges for return?
- There are no charges for returns if the item is being exchanged.
-You will be emailed a shipping label which you will need to print and attach to your parcel. - There is a charge if the item is being returned for a refund. The shipping cost of £3 will be deducted from your refund amount.
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected and If your return is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.